![]() ![]() For more information on finding the serial number, see Find the serial number of your Elements products. The serial number is located at the bottom of the DVD sleeve. Disabling them speeds up the installation process. Temporarily disable firewalls, antivirus software, and third-party security software.For more information, see Download and install from Adobe website. Note: If your computer does not have a DVD drive, you can download Photoshop Elements from Adobe website and then install it. Insert the DVD into the drive and follow the instructions. Ensure that you have a DVD drive (not CD drive) connected to your computer before you begin installation. ![]() Use the latest version of Internet Explorer, Firefox, Chrome, or Safari.Make sure that you have administrative privileges for the account you are using.You should have a Setup.exe file, isn't it present? Is your version compatible with the version of windows? Having said that, when you run the cd, nothing happens?ĭo you understand if I have correctly opened the explorer in order to find the file? You may need to contact support for this product. Obviously your problem comes from third party software. Here, it is a forum, to troubleshoot hp products. Business PCs, Workstations and Point of Sale Systems.Printer Wireless, Networking & Internet.DesignJet, Large Format Printers & Digital Press.Printing Errors or Lights & Stuck Print Jobs.Notebook Hardware and Upgrade Questions.He asked for my contact number and I gave it to him. I just want to activate my software that I own! He said that the only way was to upgrade my software! I was furious and said that this was dishonest and that I wanted to speak to his superior. He came back shortly and said that they don't support this version anymore. The guy over there said to wait and to let him check into my account. That's when I contacted customer support. This time the error message is that it failed to activate it and I was to contact customer support. So I try to re-enter the same serial number. Only 1 other machine was shown so I deactivated that one. So I went back to my account to see which machines were activated so that I could deactivate some. My original error was that I had too many machines activated to use it. It had my original serial number there too. I re-downloaded it from my account portal. ![]()
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